Dispatch desk open 24/7
Meralli LLC
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Support for Amazon Relay & DSP carriers

Your trucks run around the clock.
So does our back office.

Meralli LLC is a New Jersey–based transportation services company. We take over dispatch, fleet management, DOT safety compliance and logbook support for carriers moving freight in the Amazon network — 24 hours a day, 365 days a year.

  • No long-term contract
  • Onboarding in 24–48 hours
  • One dedicated team
Semi truck pulling a dry van trailer along an interstate highway
24/7/365Live desk
48 StatesLane coverage
24/7 Dispatch, safety and logbook desks — nights, weekends, holidays
365 Days a year our team is reachable by phone
48 States of lane coverage across the continental U.S.
4 Core services delivered by one accountable team
What we do

Four services. One back office.

Most carriers stitch together a dispatcher, a safety consultant and a compliance app. Meralli puts all of it under a single team that already knows your trucks, your drivers and your lanes.

01

24/7 Dispatch

Loads booked, rates negotiated and routes planned while your drivers rest — so the truck is never waiting on a phone call.

  • Load sourcing on Amazon Relay and the open market
  • Rate negotiation and lane profitability analysis
  • Trip planning built around available hours of service
  • Detention, layover and TONU claim follow-up
  • Driver check calls, updates and problem solving
02

Fleet Management

Every truck, trailer and document tracked in one place, with someone actually chasing the deadlines.

  • Preventive maintenance scheduling and service history
  • Breakdown, roadside and towing coordination
  • IFTA fuel tax reporting and mileage reconciliation
  • Registrations, permits, UCR and annual renewals
  • Vendor, repair shop and warranty follow-up
03

Safety & Compliance

DOT-ready files and a CSA score you can defend — maintained continuously, not rebuilt the week before an audit.

  • Driver qualification files built and kept current
  • CSA score monitoring and corrective action plans
  • Drug & alcohol consortium administration
  • DOT audit preparation and new entrant support
  • Accident, injury and roadside inspection reporting
04

Logbook & ELD Support

Hours of service watched in real time, so violations get prevented instead of explained after the fact.

  • Live HOS monitoring and violation prevention
  • Log auditing and lawful correction workflow
  • ELD malfunction handling and data transfer support
  • Unassigned drive time reconciliation
  • Driver coaching on hours-of-service rules

Included with every plan

The administrative work that quietly eats a carrier’s week.

  • Invoicing & billing
  • Factoring coordination
  • Driver onboarding
  • Insurance certificate management
  • Weekly performance reporting
  • After-hours emergency line
Why carriers switch

A back office that behaves like it works for you

We built Meralli around the complaints carriers repeat most often: nobody answers at night, nobody owns the problem, and the invoice never matches the quote.

  • Genuine 24/7 coverage Nights, weekends and holidays are staffed shifts on a published rotation — not a voicemail box that gets checked in the morning.
  • Built around Amazon freight We work daily inside the tools and timelines that carriers running Amazon Relay and DSP operations depend on.
  • One team, named people You get specialists who know your equipment and your drivers, not a rotating call centre queue.
  • Flat pricing, agreed in writing Scope and rate are fixed before onboarding begins. No percentage surprises at settlement.
  • Scales without switching providers The same team supports you from your first truck to your fiftieth.
Dispatcher wearing a headset working across two monitors
Desk staffed right now

Fast escalation path

Breakdowns, detention and HOS issues go straight to a decision-maker instead of sitting in a queue.

Reporting you can act on

Weekly numbers on revenue per mile, deadhead, detention recovery and safety events.

Documented processes

Every file, renewal and correction follows a written procedure, so nothing depends on one person’s memory.

Month-to-month agreements

We keep your business by doing the work, not by locking you into a twelve-month term.

How it works

From first call to full coverage in about two days

No software to install, no provider to switch. We plug into the systems you already run.

1

Discovery call

Twenty minutes to review your fleet, authority, ELD provider and where hours and margin are leaking today.

Day 0
2

Onboarding

We collect documents, set up read access to your systems, and map your lanes, rates and safety baseline.

24–48 hours
3

Go live 24/7

Your dedicated desk takes over dispatch, safety, logbook and fleet tasks on the agreed shift plan.

Week 1
4

Review & optimise

Weekly reporting and a standing call to adjust lanes, rates and driver scheduling as the numbers come in.

Ongoing

What we need from you to start

Operating authority (MC/DOT), a current certificate of insurance, W-9, and read access to your ELD platform. That is usually enough to have the desk covered the next business day.

Coverage

Lanes across the lower 48

Headquartered in Cliffside Park, New Jersey, minutes from the George Washington Bridge and the Port of New York and New Jersey. Our heaviest volume runs the Northeast and Mid-Atlantic corridors, with steady coverage into the Midwest, Southeast and West Coast.

  • Northeast
  • Mid-Atlantic
  • Midwest
  • Southeast
  • Texas Triangle
  • West Coast
Check coverage for your lanes
Aerial view of interstate lanes marked with I-85 and I-75 route shields
Interstate lanes · 48 states
Who we work with

Scoped to the size of your operation

Same team, same availability — the scope of work is what changes.

1 truck

Owner-operator

Stay behind the wheel instead of on the phone. We book the freight and keep the logs clean.

  • Load booking and rate negotiation
  • Live HOS and logbook monitoring
  • Invoicing and paperwork
  • Permit and renewal tracking
10+ trucks

Growing fleet

A scalable operations team plus the compliance leadership a larger authority needs.

  • Everything in small fleet
  • Multi-shift 24/7 desk coverage
  • DOT audit preparation and response
  • Maintenance programme management
  • Custom reporting and KPI dashboards
FAQ

Questions carriers ask us first

Do you work with owner-operators, or only larger fleets?
Both. We support single-truck owner-operators as well as fleets running dozens of units. The scope of work changes with fleet size; the availability of the desk does not.
Is dispatch really available 24 hours a day?
Yes. Our dispatch, safety and logbook desks are staffed on rotating shifts that include nights, weekends and holidays. If a load falls through at 3 a.m. or a driver runs into an hours-of-service problem on a Sunday, a person answers the phone.
Do you require a long-term contract?
No. We work on month-to-month service agreements. Scope, terms and pricing are agreed in writing before onboarding, and either party may end the agreement with written notice as described in our Terms of Service.
How quickly can we get started?
Most carriers are fully onboarded within 24 to 48 hours of sending us their operating authority, certificate of insurance, W-9 and ELD access.
Which ELD providers do you support?
We work with the major FMCSA-registered ELD platforms. During onboarding we set up read access to the system you already use — there is no need to switch providers or buy new hardware.
How is pricing structured?
Pricing depends on fleet size and which of the four services you use. We quote a flat, written rate rather than a percentage of your linehaul, so your cost is predictable regardless of what a load pays. Send us your fleet details for a quote.
Who owns the data and documents you manage?
You do. Driver files, logs, maintenance records and rate confirmations remain your property. On termination we return your records in a usable format, as set out in our Privacy Policy and Terms of Service.
Get started

Let’s get your trucks covered tonight.

Tell us your fleet size and where the week is going wrong. We come back with a written scope and a flat rate — usually the same business day.

Contact

Talk to a real dispatcher

Call any hour, or send the form below and we will reply with next steps.

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